Return, Refund & Exchange

Please read these terms prior to placing an order with us. By placing an order on our website, you agree to this policy and our terms and conditions of purchase.

 All sales are final, no exchange or return will be offered for a change of heart, incorrect order or if the item is an unwanted gift. Please be certain of the product you are ordering prior to placing your order, else consult our product specialist prior to placing your order. At Thomsun your satisfaction is a guarantee. If you are not satisfied with your purchase, we will take back sold items within seven days for either exchange or refund subject to the following terms and conditions: 


  1. Refund / Exchange is not applicable to Music Books & Magazines. Accessories, batteries are not covered under warranty.
  2. Unopened items may be considered for exchange within seven days, provided that the item is unused, unopened and in the original packaging. This will be at the complete discretion of Thomsun and the decision taken by Thomsun will be final.
  3. In case the unit is opened, but, unused or packaging soiled, we will charge a re-stocking fee of 15% of the total value of the product.
  4. Any defective or faulty items within seven days of purchase will be accepted and reviewed if the fault is found to be a manufacturing defect the item will be evaluated for a repair or an exchange for another unit of the same model.
  5. Any product purchased within seven days and returned as dead on arrival/not functioning as per operational manual/falling short of declared product specifications, will be exchanged or refunded after it has been tested by our personnel or manufacturer’s authorized service Centre technician, as applicable. The process can take up to four business days. Exchange/Refund will be done only after the investigation/technical report.
  6. If the packaging is incomplete or product damaged, scratched, exchange or refund will not be applicable.
  7. Product must be returned with all the original packaging materials, accessories, manuals, registration card, Free of Cost/Bundled Items and Promotional Vouchers.
  8. If the item is not repairable, a replacement of the same model will be offered.
  9. If a replacement of the same model is not available in case of a return due to a un-repairable fault, an alternative model will be made available. This item will be billed at it’s list price and the difference from the invoiced item will need to be paid by the customer or will be compensated with a credit note.
  10. We reserve the right to modify this policy at anytime without notice.
  11. Refunds will be done only through the original mode of payment.
  12. All of the above-mentioned points are in accordance with the UAE Laws.
  13. Service, delivery and installation charges are non-refundable once performed.