Return, Refund & Exchange
Please read these terms prior to placing an order with us. By
placing an order on our website, you agree to this policy and our terms and
conditions of purchase.
All sales are final, no exchange or return will be offered for a
change of heart, incorrect order or if the item is an unwanted gift. Please be
certain of the product you are ordering prior to placing your
order, else consult our product specialist prior to placing your order. At
Thomsun Music.com your satisfaction is a guarantee. If you are not satisfied
with your purchase, we will take back sold items within seven days for either
exchange or refund subject to the following terms and conditions:
- Refund /
Exchange is not applicable to Music Books & Magazines. Accessories,
batteries are not covered under warranty.
items may be considered for exchange within seven days, provided that
the item is unused, unopened and in the original packaging. This will be
at the complete discretion of Thomsun Music.com and the decision taken by Thomsun
Music.com will be final.
- In case the
unit is opened, but, unused or packaging soiled, we will charge a
re-stocking fee of 15% of the total value of the product.
defective or faulty items within seven days of purchase will be accepted
and reviewed if the fault is found to be a manufacturing defect the item
will be evaluated for a repair or an exchange for another unit of the same
- Any product
purchased within seven days and returned as dead on arrival/not
functioning as per operational manual/falling short of declared product
specifications, will be exchanged or refunded after it has been tested by
our personnel or manufacturer’s authorized service Centre technician, as
applicable. The process can take up to four business days. Exchange/Refund
will be done only after the investigation/technical report.
- If the
packaging is incomplete or product damaged, scratched, exchange or refund
will not be applicable.
- Product must
be returned with all the original packaging materials, accessories,
manuals, registration card, Free of Cost/Bundled Items and Promotional
- If the item
is not repairable, a replacement of the same model will be offered.
- If a
replacement of the same model is not available in case of a return due to
a un-repairable fault, an alternative model will be made available. This
item will be billed at it’s list price and the difference from the
invoiced item will need to be paid by the customer or will be compensated
with a credit note.
- We reserve
the right to modify this policy at anytime without notice.
- Refunds will
be done only through the original mode of payment.
- All of the
above-mentioned points are in accordance with the UAE Laws.
delivery and installation charges are non-refundable once performed.